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Resilient Supply Chain — How Leaders Keep Business Moving

Resilient Supply Chain is for supply chain, operations, procurement and technology leaders who need practical ways to manage disruption, reduce risk and keep business moving.

Each Monday, former SAP Global VP and technology futurist Tom Raftery speaks with the executives, operators, founders and innovators redesigning how goods, information and decisions move through global supply chains.

These are candid conversations about what works in practice—not polished PR narratives or vague predictions. Guests explain how they are responding to supplier failures, geopolitical shocks, volatile costs, capacity constraints, changing regulations and rising pressure to improve both performance and sustainability.

The podcast examines:
Faster planning and decision-making under uncertainty
Supplier risk, sourcing strategy and business continuity
AI, automation, visibility and operational intelligence
Warehousing, logistics and fulfilment performance
Scope 3 emissions, circularity and responsible sourcing
The systems, incentives and organisational changes needed to turn data into action

The central question is simple: what helps a supply chain withstand disruption, adapt quickly and continue serving the business?

New episodes are published every Monday at 7am CET. Resilient Supply Chain+ subscribers also receive bonus analysis, highlights and briefings on emerging industry trends.

Follow Resilient Supply Chain for practical lessons from the people solving real operational problems—and building supply chains that perform when conditions do not go to plan.

All Episodes

Resilient Supply Chain — How Leaders Keep Business Moving

You Can Automate Booking. You Can’t Automate the Uh-Oh Moments

July 07, 2025 • Tom Raftery • Season 2 • Episode 75

0:00 | 31:04

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Air freight has long been the wild west of logistics, complex, opaque, and often wasteful. In this episode, I sat down with Chris Condon, founder and CEO of Aircon and the mind behind Captain Cargo, to unpack how AI and automation are reshaping air freight for the better.

Chris brings decades of freight forwarding experience and has built a platform specifically to help small and mid-sized freight forwarders compete with global giants. We explore why air freight isn’t just for emergencies, how faster quoting often matters more than faster transit, and how real-time exception management is the missing piece for most operators.

We also dig into sustainability. Chris explains how smarter consolidation and capacity optimisation, enabled by predictive analytics, can reduce unused cargo space and avoid unnecessary flights. In a sector where emissions are high and transparency is low, that matters.

This isn’t just about tech for tech’s sake. It’s about giving operators the tools to retain customers, improve margins, and respond to disruption, without losing control to the big players.

If you’re in logistics, supply chain management, or sustainability and you want to understand where AI is actuallydelivering value in freight, this one’s well worth a listen.

🎧 Listen now to learn:

Why quoting speed trumps price in air freight
How AI unlocks hidden network capacity
What sustainable air cargo really looks like in practice

If disruption hit tomorrow, would you know where your supply chain was most exposed? In 15 minutes my free scorecard helps you assess 27 resilience statements, calculate your score, and turn the result into three priorities and a 30 day action plan. You can download the scorecard free at tomraftery.com/scorecard.

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Podcast supporters
I'd like to sincerely thank this podcast's generous Subscribers:

Alicia Farag
Kieran Ognev
Gary Lynch

And remember you too can become a Resilient Supply Chain+ subscriber - it is really easy and hugely important as it will enable me to continue to create more excellent episodes like this one and give you access to bonus episodes of topical, timely supply chain resilience analysis.

🎤 Looking for a keynote speaker on supply chain resilience, AI, and sustainability?
I help leaders understand the forces reshaping global supply chains, from geopolitical disruption and climate risk to AI and real-time decision-making.

Download my Speaker Pack: https://tinyurl.com/spkrpck

Finally
If you have any comments/suggestions or questions for the podcast - feel free to just send me a direct message on LinkedIn, or send me a message using this link.

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